Reception spent its mornings on the phone. Patients now book online, any time of day.
In pictures
The client
Physiotherapy clinic, 6 therapists. Like many small businesses in Quebec, the team did everything by hand, with tools that didn't talk to each other.
The challenge
A shared paper calendar, calls all day long and a lot of missed appointments.
The solution
An online calendar per therapist, automatic reminders the day before and a waiting list that fills cancellations.
Features
- Calendar
- Reminders
- Records
- Secure access, data hosted in Canada
- Works on computer, tablet and phone
The result
No-shows dropped sharply and reception can focus on welcoming patients.
- Missed appointments
- −60 %
- Online bookings
- 74 %
- Calls per day
- −45
What about you?
Have a similar problem? We can talk about it, no strings attached.